Frequently Asked Questions:
Q: Where are you located?
A: Home base is in Cortlandt Manor, NY and all mileage charges are calculated from this location. The business address in Greenwood Lake, NY is a permanent address so that if we move, all correspondence and payments will continue to go to the same address.
Q: How far do will you drive to take care of my pets?
A: We are currently serving all of Northern Westchester County, Putnam County, and the surrounding area.
Please understand that the longer we're out driving, the less we are
able to do our job and as such it is counter-productive to spend too
much time on the road. If you are unable to find local pet-care give us
a call and we'll do what we can to work something out.
Q:Do you board pets?
A: We do not currently have a boarding facility. We are happy to come to your home and take care of your pets, and we believe this is the best choice for their care while you are away. Stress is very taxing on our animal friends and keeping as close to their normal routine as possible will make them much happier. A happy pet is a healthy pet!
Q: How do you decide what to charge?
A: Each invoice is individually written up to be specific to the job. There is a list of our services and what they cost on the next page.
-A $20 visit fee is always included. This 'Visit Fee' covers the time and fuel cost of traveling to your home and 1 half hour. After 10 miles, a $0.50/mile fee is applied to cover the extra travel expenses.
Q: Do you offer discounts for multiple pet households?
A: Yes! Each pet after the first gets all the same services for an additional $5 and half price medications!
If you have any questions or concerns, please e-mail or call now and we would be happy to work something out for you.
We love to read your e-mails! Please keep them coming, your support and fun stories about your pets are priceless!
If you would like to leave a testimonial, you can use the Contact tab in the navigation bar to get in touch with us!